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- Madshus Customer Service
- Phone: 866-747-7013
- Email: Customer Service
- 1 Westside Drive
Etobicoke, ON M9C 1B2
- Hours of Operation
- 9AM to 6PM EST
- Monday – Thursday
- 9AM to 5PM EST
Additional information for purchases from madshus.com
To exchange Madshus product, please follow our return instructions above and then place a second order through madshus.com.
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.
If your Madshus product was purchased from a local retailer rather than from madshus.com, you must bring your product back to the retailer.
Please do not contact Madshus regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased at madshus.com and were fulfilled and shipped directly by Madshus.