Contact Madshus Directly

Madshus Customer Service
Phone: 866-747-7013
Email: Customer Service
​1 Westside Drive​
​Unit 7
Etobicoke, ON M9C 1B2
Hours of Operation
9AM to 6PM EST
Monday – Thursday
9AM to 5PM EST

The Fine Print

Additional information for purchases from

Product Exchanges

To exchange Madshus product, please follow our return instructions above and then place a second order through

Return Shipping Charges

You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.

Damaged Items or Mis-Shipments

Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.

Rejected Returns

  • If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
  • Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
  • Please Contact Us if you have additional questions regarding the rejection of a returned item.

Retail Returns

If your Madshus product was purchased from a local retailer rather than from, you must bring your product back to the retailer.

Please do not contact Madshus regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased at and were fulfilled and shipped directly by Madshus.