Contact Madshus Directly

Madshus Customer Service
Phone: 866-747-7013
Email: Customer Service
​1 Westside Drive​
​Unit 7
Etobicoke, ON M9C 1B2
Hours of Operation
9AM to 6PM EST
Monday – Thursday
9AM to 5PM EST

What do I do for a possible Warranty Claim?

Please take your product back to the dealer you purchased them from for warranty evaluation. If this is an online dealer, please contact them. All warranty claims must go through the dealer.

View the complete Madshus ski warranty policy here.

View the complete Madshus boot warranty policy here.

The base fell off of my ski, can it be repaired?

Re-gluing a base has limited success at best. You can try any flexible glue such as contact cement, but usually its time to retire the ski. We do no repairs here at Madshus

The tip or tail of my ski broke, is this covered under warranty?

Madshus' warranty covers manufacturing defects. Generally tip and tail breaks are caused by some sort of trauma to the ski and are not covered under warranty.