Contact Madshus Directly

Madshus Customer Service
Phone: 866-747-7013
Email: Customer Service
​1 Westside Drive​
​Unit 7
Etobicoke, ON M9C 1B2
Hours of Operation
9AM to 6PM EST
Monday – Thursday
9AM to 5PM EST

Order Tracking

Find out where your order is!

At any time you may check order status in your Kibo (Shopatron) Account.

Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Kibo Account.

Madshus is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, Madshus will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Shipping Rates

Shipping rates are for orders purchased on Ground Shipping Rates

Order Total Shipping Charge
0-$24.99 $5.00
$25-$49.99 $7.00
$50.00-$99.99 $9.00
$100-$149.99 $11.00
$150.$199.99 $13.00
$200+ $15.00

The Fine Print

Additional Shipping Information

Order Processing

  • Standard processing time is up to three (3) business days.
  • No weekend deliveries are available.
  • Madshus is unable to ship to PO Boxes.
  • Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).

Order Fulfiller Contact Information

  • As soon as your order has been marked for fulfillment, you will be notified whether your order is being shipped by Madshus directly or by one of our retail fulfillment partners. Contact information for your order fulfiller is located on your corresponding order packing slip and in your Kibo (Shopatron) Account.

Please Note:

  • Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery time.
  • For additional shipping-related questions, please contact Kibo at (877) 412-7467