- Madshus Customer Service
- Phone: 866-747-7013
- Email: Customer Service
- 1 Westside Drive
Etobicoke, ON M9C 1B2
- Hours of Operation
- 9AM to 6PM EST
- Monday – Thursday
- 9AM to 5PM EST
- Contact Us
- Shipping and Order Tracking
- Website Returns
- Retail Returns
- Warranty and Repair
- Payment Information
- Product Availability
- What is Shopatron
- Product Care
- Finding Madshus Products
- Product Questions
- Technical Guides
Find out where your order is!
At any time you may check order status in your Kibo (Shopatron) Account.
Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Kibo Account.
Madshus is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, Madshus will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Shipping RatesShipping rates are for orders purchased on madshus.com Ground Shipping Rates
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The Fine Print
Additional Shipping Information
- Standard processing time is up to three (3) business days.
- No weekend deliveries are available.
- Madshus is unable to ship to PO Boxes.
- Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).
Order Fulfiller Contact Information
- As soon as your order has been marked for fulfillment, you will be notified whether your order is being shipped by Madshus directly or by one of our retail fulfillment partners. Contact information for your order fulfiller is located on your corresponding order packing slip and in your Kibo (Shopatron) Account.
- Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery time.
- For additional shipping-related questions, please contact Kibo at (877) 412-7467