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- Madshus Customer Service
- Phone: 866-747-7013
- Email: Customer Service
- 1 Westside Drive
Etobicoke, ON M9C 1B2
- Hours of Operation
- 9AM to 6PM EST
- Monday – Thursday
- 9AM to 5PM EST
Congratulations on your decision to purchase Madshus Cross Country Ski boots. The R&D team at Madshus believes we have created the finest blend of comfort and performance ever achieved in footwear for cross country skiing. Madshus boots are designed to fit well for the vast majority of people right out of the box. However, to get the most out of these boots we recommend that you heat mold them for a custom fit and even greater boot responsiveness.
Please follow the instructions below:
Note: Using a heat gun is not recommended by Madshus due to the risk of damaging synthetic boot materials from too high a setting on the heat gun or by prolonged heating in one area of the boot. Boots that have been damaged by excessive heating from any means (heat gun, oven, heating stacks, etc.) are not covered under warranty.
Madshus uses laces to provide the best, most customizable fit that does not loosen in use.
To achieve the best fit from your Madshus boots, try these lacing techniques.
If you have a narrow heel, this lacing can help hold your foot more securely in the heel of your boot.
On the top two webbing loops :
This loop creates a pulley-effect to create more heel hold.
Do you want to have low pressure on your forefoot and a snug fit in the midfoot and rearfoot?
To avoid pressure on this spot, skip one crossing of the laces. Instead lace up from one webbing eyelet to the one directly above.
Sizing the Madshus Contour Race Strap:
Determining the correct strap size for your hand:
Use the following chart as a starting point:
When trying on a Madshus ski pole, adjust each part of the strap to achieve a proper fit. Adjust, in order:
If these efforts are not successful, you may want to try a different size of strap.Adjusting the Fit of the Contour Race Strap:
To ensure a proper fit, first adjust each of the straps that attach to the handle then tighten the wrist strap. Independently adjusting the webbing straps is necessary to correctly position the strap on the hand.
The portion along the back of the hand should be approximately 1cm away from the knuckles.
The molded thumb section should wrap around the muscular portion of the thumb.
The other molded section should wrap around the outside of the hand.
These two molded sections connect in the center of the palm of the hand. This connection and the sections of webbing connecting the strap to the handle should be positioned in the deepest part of the notch between the thumb and first finger.
Try adjusting the length of the webbing straps to achieve the fit described above. These adjustments are necessary to achieve optimal performance and comfort.Biathlon Strap:
The Madshus Biathlon strap is tailored to fit your hand for comfortable skiing and fast entry and exit, regardless of your choice of gloves or mittens.